NOTE: BECAUSE OF THE LARGE NUMBER OF ORDERS WE HANDLE EACH DAY, THE MINIMUM PRODUCTION QUANTITY FOR ANY ORDER IS 12 PIECES WITH THE SAME LOGO OR DESIGN. ALL CUSTOM LOGO PRODUCTION ORDERS MUST MEET THIS 12 PIECE MINIMUM QUANTITY TO BE PROCESSED! (If you want your design or logo on products at a very low quantity, special pricing is available.)

The embroidery prices reflect the customer providing a design and digitized file that is "100% READY FOR PRODUCTION". If a design or digitized file is not "100% READY FOR PRODUCTION", then design and digitizing fees will be charged as a part of the job, as this graphics work requires the time and knowledge of a highly skilled professional.

There are two parts to creating an embroidered image: the development of a logo or graphic design, and the digitizing of that design to create a computer file that instructs the embroidery machine what to sew where. These are two distinct processes, and the billing for each process is separate (see below).

We are happy to work with outside designers, agencies and design-oriented customers who wish to provide art and digitized embroidery files that are "100% READY FOR PRODUCTION", so that these fees can be avoided. We suggest, however, that only those who are highly experienced in design, digitizing and embroidery production attempt to provide digitized embroidery files to us.

OF CRITICAL IMPORTANCE: THE QUALITY OF THE ARTWORK CREATED AND READIED FOR PRODUCTION DIRECTLY AFFECTS THE FINAL LOOK OF THE FINISHED PRODUCT. IF YOU DECIDE TO USE SELF-DESIGNED OR PREVIOUSLY-DESIGNED ARTWORK THAT IS LESS THAN 100% PERFECT TO SAVE A FEW DOLLARS IN ART CHARGES, THEN IT IS REASONABLE TO EXPECT THE FINISHED PRODUCT TO BE LESS THAN 100% PERFECT. WE SIMPLY CANNOT PRODUCE PERFECTLY PRINTED CUSTOM LOGO PRODUCTS WITHOUT PERFECT DESIGN AND PERFECT PRE-PRODUCTION.

Listed below are the technical requirements that will ensure perfect embroidery production.

IF YOU ALREADY HAVE A LOGO OR GRAPHIC DESIGN FOR EMBROIDERY

Art that is "100% READY FOR PRODUCTION" means the customer provides a digitized embroidery file to us in one of the formats listed below, ready for sewing. UNDER ANY OTHER SCENARIO, DESIGN AND/OR DIGITIZING CHARGES WILL BE BILLED.

DESIGNS, LOGOS AND ART FILES: Digitized embroidery files are created by importing an existing graphic or logo into a digitizing software program and then "tracing over" that design with stitch patterns. These images can be scanned from a paper copy that contains your design, or they can be imported from a digital art file (including low-resolution images taken from the web).

Paper copies of logos or designs should be presented at the highest resolution possible, and in a color format. Letterhead is an acceptable option (more so than business cards, because typically the logos on business cards are small and printed on textured paper). We can also use black and white line art as the tracing pattern, so long as any color breaks required are designated in some way.

Digital art files of logos or designs are created and saved from a professional graphics program or exported from a graphics program. Acceptable graphic program formats include files created in Photoshop, Freehand, Quark, PageMaker, CorelDraw, Illustrator, Microsoft Word, Powerpoint or any paint program that can export an image. Acceptable exported file formats include eps, gif, jpeg, or bmp at any resolution, but the higher the better. Any and all fonts and attachments must be included with every file type, or all fonts must be turned to paths. Images taken from websites are acceptable for creating digitized embroidery files, so long as they are large enough to see clearly.

The bigger and cleaner the provided art, the easier it is to digitize and the more accurate the final result. Color breaks must be made apparent on this artwork, so that these color breaks can be built in to the digitized file.

Standard turn-around time for digitizing existing artwork is three business days. If digitizing is required in less than three business days, a rush charge of 20% will be added to the invoiced amount, plus any and all shipping charges involved with sewout approvals.

If we provide an estimate to you in regards to the number of stitches that a piece of art will require to complete as an embroidered file, remember that this number is only an estimate. All digitizing and embroidery fees will be billed based on the actual stitch counts that can only be determined after the file is digitized. Adjustments will be made to all estimates, both up or down, based on the final, actual stitch count.

DIGITIZED EMBROIDERY FILES: We prefer to use TAJIMA [.DST] digitized embroidery files, as this format sews best on our embroidery machines. (IMPORTANT NOTE: we cannot edit or resize TAJIMA .DST files! Any .DST files provided must ready for sewing!)

We also accept the following digitized embroidery file formats: MELCO CONDENSED [.CND]; COMPUCON [.REF or .XXX]; BROTHER BES [.BDF]. Each of these file types can be opened, edited and resized through our systems.